Privacy Policy & Terms and Conditions
Freyann Siivous
Business ID: 3381344-6
Joupinpuisto 1 02760 Espoo
Information We collect
- Customer’s name, address, phone number and email
- Billing and reference numbers
- Customer feedback and complaints
Rentention Period
- Billing information 6yrs.
- Customer data: remain after 3years end of contract and can be delete anytime as customer wishes
Purpose and Legal Basis of Processing
We process personal data for the following purposes and legal bases:
- Deliver and manage cleaning services (performance of contract under GDPR Art. 6 (1)(b))
- Issue invoices and fulfill accounting obligations (legal obligation under Finnish Accounting Act)
- Respond to inquiries, improve services (our legitimate interest under GDPR Art. 6 (1)(f))
Disclosure of Data
We do not share personal data with third parties except when required to:
- Our accounting service provider for bookkeeping and tax reporting
- Authorities, if mandated by law or official investigation
Rights of the data subject
The Data subject has the right to review, correct, delete and restrict the processing of their data, as well as the right to portability and withdrawal of consent at any time (where processing is based on consent)
Contact details
Questions and requests related to data protection can be sent by email to freyannsiivous@gmail.com or message 0466151181
Updates
This privacy policy will be updated as necessary (effective 22 September 2025)
Terms and Conditions
Scope of Services
We offer residential and commercial cleaning services as detailed in our service proposals. All work will be performed at the address and times agreed upon in writing or email.
Contact Form
When you submit an inquiry through our contact form, we collect and securely store the information you provide—such as your name, email address, phone number, and message—for the sole purpose of responding to your request and any follow-up correspondence. We will not share your details with third parties without your explicit consent.
Liability
Our liability for any direct loss caused by negligence is limited to the total fee paid for the affected service. We are not liable for indirect or consequential damages.
Confidentiality
We treat all information about your premises and personal data as confidential. We do not share details with third parties except for accounting or legal obligations.
Data Privacy
Personal data collected for service delivery and invoicing is processed in accordance with our Privacy Policy, available on our website or by request.
Amendments
We may revise these Terms at any time. Updated Terms will be published on our website, and your continued use of our services constitutes acceptance.
Disclaimer
- This website is for informational purposes only and does not create a binding contract.
- Freyann Siivous may change or replace any content, services, or materials at any time without notice.
- All texts and images are illustrative and may include items not part of the standard offering.
- No liability, warranty, or guarantee is provided, and there’s no obligation to update or confirm future changes.
Please be aware that transmitting information over the Internet (e.g., via email) can involve security risks, and we cannot guarantee complete protection against unauthorized third-party access to your data.